How to use KPIs for navigating your business(in progress)

.. in progress

It seems KPIs are everywhere. Every company has to have KPIs and every unit manager, vice president, team leader, CEO within every company have to have his own KPIs! But how do you make sure the KPIs you use in your business are the right ones and how do you make sure, that once they are in place, you actually benefit from having them in your company?

If we start with the latter question - then you need to know that the main purpose of having KPIs is to measure behavior and more important subsequently alter behavior. Is your organization prepared to make decisions based on the performance measured in the KPIs? if not, you might as well save ressources and leave out KPIs of your business.



Twitter: @nyenstad